COVID-19 meant 2020 was a tough year for many businesses. Going into 2021 the economy is starting to recover, and life is returning to normal, or at least the new normal. Through it all we survived and getting your business back to where it was and beyond is now the number one priority. In this article, we’ll go through five changes you need to consider in 2021.
1: Adapt Your Marketing Strategies
User behaviour changed dramatically in 2020 and this behaviour is more likely than not, here to stay. A huge push to online and digital trading caused by restrictions has caused a permanent change in consumer behaviour. Whether it’s to the same extent as during lockdown or not, we need to adapt to these changes and how we market the business around them. This could mean focusing your new marketing strategies into digital marketing to take advantage of the change.
2. Adapt Your Support Services
2020 was the year of working from home. Many businesses had to adapt to remote working as offices were forced to close during lockdowns. However, not all business support services are set up remote workers working from home. F1 IT Solutions Sydney advises that most businesses have needed to adapt their IT solutions to a remote workforce. Managing IT software and it’s security is made exponentially harder with a remote workforce. IT support services and other business services need to adapt to remote working.
3:Adapt Your Website
Consumers looking for products or enquiring about services are moving to and using online platforms to do so. Improving the content, design and overall performance of the website will enhance the customers experience and increasing your chances of conversion. The more time customer spends on your website, the more likely they are to make a purchase or enquiry.
4:Update Your Workspace
Office conditions have changed and now’s the time to update your office to improve productivity and efficiency. If the business has kept part time working from home, you’ll also have more space to work with. Now’s the time for decluttering and re-organising your workplace. Updating the layout to meet new structural changes, improving office furniture and implanting new filing systems can all help efficiency and productivity around the office.
5:Employee Training
The above points have discussed some pretty major business updates that have far-reaching effects on the business and its operations. You can’t expect employees to pick everything up straight away. Training and educating employees on new procedures, strategies and systems in needed so that additional updates can be effective.
