{"id":7294,"date":"2020-11-26T07:18:12","date_gmt":"2020-11-26T07:18:12","guid":{"rendered":"https:\/\/www.solutionhow.com\/?p=7294"},"modified":"2021-12-04T19:42:52","modified_gmt":"2021-12-04T19:42:52","slug":"save-money-with-outsourced-customer-service","status":"publish","type":"post","link":"https:\/\/www.solutionhow.com\/en-us\/technology\/save-money-with-outsourced-customer-service\/","title":{"rendered":"How to Save Money with Outsourced Customer Service"},"content":{"rendered":"<div id=\"attachment_6963\" style=\"width: 1082px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-6963\" data-attachment-id=\"6963\" data-permalink=\"https:\/\/www.solutionhow.com\/en-us\/customers\/actionable-tips-to-improve-the-quality-of-your-online-customer-support\/attachment\/customer-support\/\" data-orig-file=\"https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support.png\" data-orig-size=\"900,500\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"customer support\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;customer support&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-300x167.png\" data-large-file=\"https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-700x389.png\" class=\" wp-image-6963\" src=\"https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-700x389.png\" alt=\"customer support\" width=\"1072\" height=\"596\" srcset=\"https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-700x389.png 700w, https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-300x167.png 300w, https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-768x427.png 768w, https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support-810x450.png 810w, https:\/\/www.solutionhow.com\/wp-content\/uploads\/2020\/11\/customer-support.png 900w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" \/><p id=\"caption-attachment-6963\" class=\"wp-caption-text\">customer support<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Call centers and support desks are an integral part of the customer service experience. Running them in-house, however, is an expensive exercise. According to<\/span> <a href=\"https:\/\/www.glassdoor.com\/Salaries\/customer-service-consultant-salary-SRCH_KO0,27.htm\"><span style=\"font-weight: 400;\">Glassdoor<\/span><\/a><span style=\"font-weight: 400;\">,<\/span> <span style=\"font-weight: 400;\">\u00a0the average customer consultant in the United States earns $52,247 per year.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Running a small call center with just ten consultants may cost businesses over $43,500 a month in salaries alone. Add in benefits, office rental, and equipment, and the cost to the company climbs quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outsourced customer service centers such as<\/span> <a href=\"https:\/\/supportyourapp.com\/\"><span style=\"font-weight: 400;\">SupportYourApp<\/span><\/a><span style=\"font-weight: 400;\"> provide businesses with a cost-effective alternative. Smartly managing these services helps you maximize your savings. In this article, we\u2019ll look at how to save money outsourcing your help desk.<\/span><\/p>\n<h1><b>Why Outsource at All?<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Managers may be loath to entrust such a vital function to a third party, fearing a loss of control. With modern and <a href=\"https:\/\/www.sqmgroup.com\/\">high-value customer service management call center software<\/a>, however, there is no reason for such fears. Support firms can provide their clients with access to all calls and messages from clients and their resolution records.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Firms save by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Paying for productive time only<\/b><span style=\"font-weight: 400;\">: Managing consultants requires careful planning to maximize productivity. Even with the best plans, however, there are bound to lulls where you\u2019re paying consultants for not doing anything. Handing this responsibility over to someone else means you only pay for what you use.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Not paying for training<\/b><span style=\"font-weight: 400;\">: When hiring a third-party provider, you hand over the responsibility for training the consultant. You don\u2019t need to waste time or money on coaching agents.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Not paying a high technology bill<\/b><span style=\"font-weight: 400;\">: For a call center to function correctly, your consultants need good-quality equipment and the most up-to-date software. Partnering with a BPO provider shifts these costs away from your bottom line.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Gaining access to multi-lingual support<\/b><span style=\"font-weight: 400;\">: If your company is expanding into a foreign market, it makes sense to have consultants who can speak multiple languages. BPO providers draw their team members from all over the globe.<\/span><\/li>\n<\/ul>\n<h1><b>How to Save Money With Your Provider<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">To save money outsourcing, it\u2019s essential to do your research ahead of time.<\/span><\/p>\n<h2><b>Understand What Your Internal Expenses Are<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you decided to set up your call center, how much would it cost? Consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Labor \u2013 both direct and indirect?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Installation and maintenance<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Recruitment and training?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The space you require?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How you will manage the occupancy rates to ensure your consultants are as productive as possible.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Peak and off-peak periods<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Most outsourced customer service companies charge per minute rates. Tally up the costs listed, and convert them to a per-minute rate. You can then make a direct comparison when you get the estimate from the company.<\/span><\/p>\n<h2><b>Consider Your Needs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A reputable company will interview you before providing an estimate. They need to understand more about your business to come up with your customized offer. Make things simpler for yourself by getting the following information ready:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">What are the service level standards you require for answer time, abandonment rate, and call length?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What types of transactions will clients conduct? How many calls does your firm receive? When are peak periods for the calls?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What services would you like the company to provide? Which platforms will they monitor on your behalf?<\/span><\/li>\n<\/ul>\n<h2><b>Ask the Provider<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Will their systems integrate with your company database and, where necessary, your e-commerce site?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How does the company bill you? Do they offer flat fees with minimum call volumes or charge per minute?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whether you\u2019ll be able to monitor calls from clients.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How they\u2019ll handle product training for their consultants like <a href=\"https:\/\/www.solutionhow.com\/en-ca\/company\/norstrat-consulting-company-canada\/\">Norstrat<\/a>.<\/span><\/li>\n<\/ul>\n<h2><b>Final Notes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re ready to save money outsourcing, it\u2019s essential to partner with the correct outsourced customer service provider. Considering the points that we\u2019ve listed here will help you prepare for your initial consultation with the company.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call centers and support desks are an integral part of the customer service experience. Running them in-house, however, is an expensive exercise. According to Glassdoor, \u00a0the average customer consultant in the United States earns $52,247 per year. Running a small call center with just ten consultants may cost businesses over $43,500 a month in salaries [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6963,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"How to Save Money with Outsourced Customer Service #Money #CustomerService #Customer #Service #SolutionHow","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[617,522,163,72,71,134],"tags":[1369,1370],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Save Money with Outsourced Customer Service - SolutionHow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solutionhow.com\/en-us\/technology\/save-money-with-outsourced-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Save Money with Outsourced Customer Service - SolutionHow\" \/>\n<meta property=\"og:description\" content=\"Call centers and support desks are an integral part of the customer service experience. 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