With access to virtual phones, your employees can stay connected with their teams and clients from anywhere. VOIP is a business’s friend and essential technology for virtual phones to function properly. Voice Over Internet Protocol uses a wide set of technologies to help businesses make and receive phone calls. Here we look at some of the essential features you should have on a business VOIP phone.
1. Advanced Call Management
Advanced call management improves the efficiency of the VOIP call quality by supporting your front desk operations. Some examples of advanced call management facilities are to block incoming calls, hold, prioritize, and route incoming calls.
2. Advanced Call Routing
Advanced call routing is extremely essential if your business is getting millions of calls daily. With advanced call routing options, you can route incoming calls based on agent requirement, call topic, staff availability, subject of the call, or type of customer. These features will be essential to help you connect to your customers productively every day.
3. Anonymous Call Rejection
Not all calls are wanted in a business operation. You do not want your workers to become less productive because of unwanted calls. With the help of anonymous call rejection, your VOIP system will automatically block any calls with anonymous or blocked caller IDs. Goodbye telemarketers.
4. Auto Attendant
It can be difficult for your employees to remain cheerful, optimistic, and friendly at handling calls during the whole day. With the help of an auto-attendant, you can help your employees facing millions of calls every day. The auto-attendant will help answer, elevate, and switch all incoming calls with politeness. This can even help the business cut back on additional employee costs.
5. Call Analytics
A business can flourish with the proper customer insight. To do this manually a business will need to collect and examine heaps of real-world data. VoIP integrates the functionality of many different technologies. This means that you can request customer feedback from the call and use it to compile information about call metrics, employee efficiency, and individual agent performance just to name a few options.
6. Call Forwarding
Do not let important calls go unanswered. With the help of call forwarding, you can forward calls to your agents regardless of their location. Call forwarding gives you the option to forward calls to landlines, mobile phones, or other VOIP phones. This can help your business successfully compete with your business rivals.
7. Call Parking
Call parking is necessary if you receive many calls a day and not all agents are free all of the time. The VOIP system will park a call that can be picked up by any available agent. You can prioritize agents to pick up parked calls to help increase your overall business efficiency.
8. Text Messaging Options
Not all customers like to receive a call regarding insignificant issues. In this case, a VOIP solution with an SMS text messaging facility will be more productive to notify the customer. A majority of VOIP solutions offer basic SMS texting capabilities but only a few offer unlimited messaging services. Make sure you are aware of the text messaging capabilities of your VOIP solution.
9. Call Rating & Recording
One of the best things about VOIP is that it facilitates the process of recording a call. This can make all of your agent’s calls much more transparent for the organization. You can easily set standards of performance for the role of each agent. Your agents will have no room to complain about their performance because all of the calls are being recorded. At the end of the call, you can let customers rate the call to help support your business decisions.