What Can Xfinity Internet Customer Service Help You With?

Customer Service

Customer Service

Xfinity has perhaps the widest variety of internet, TV, phone, and home security plans than any other cable provider. Xfinity’s services are also widely customizable and details vary depending on the service area. Xfinity customer service can help you untangle the web of Xfinity’s plans to help you get exactly what you’re looking for.

Here we focus on some specific things Xfinity Internet customer service can help you with. Without beating around the bush, let’s dive right in.

Check for Xfinity Availability In Your Area

Xfinity is available in urban and suburban areas across more than 35 states in the US. However, it’s yet to reach some areas. Many areas have internet plans with speeds up to 1200 Gbps, but some areas only have lower speeds available. A few areas have speeds up to 6 Gbps. Xfinity customer service can check for you if Xfinity is available in your area.

Find Available Xfinity Internet Plans In Your Area

Xfinity internet plans can vary across states in terms of prices and offer details. Other services such as TV, and xFi Complete may also vary in terms of prices, details, and features. Xfinity customer service can help you understand Xfinity’s services in your area. Here are the six most widely available Xfinity internet plans and how they vary across states.

Xfinity Connect (75/10 Mbps)

Xfinity Connect costs $20 and $19.99 per month in different states. Some states such as New York and the District of Columbia don’t have this plan. Speeds are the same across states i.e. 75 Mbps up and 10 Mbps down. The promotional period is 12 months everywhere but some states have a 12-month contract for this plan. There’s also a data cap of 1.2 TB.

Xfinity Connect More (200/10 Mbps)

Xfinity Connect More costs $25 everywhere for download speeds of up to 200 Mbps and upload speeds of up to 10 Mbps. The promotional period lasts 24 months everywhere. This plan has unlimited data in some states while there’s a data cap of 1.2 TB everywhere else.

Xfinity Fast (400/10 Mbps)

This plan varies the most across states. The max speeds are 400 Mbps down and 10 Mbps up everywhere, but the promotional monthly price can be around $55, $45, or $35 depending on where you live. There’s no term contract with this plan anywhere, but the promotional period lasts 12 months in some states and 24 months in others. The plan is unlimited in some states whereas there’s a 1.2 TB data cap in others.

Xfinity Superfast (800/20 Mbps)

Xfinity Superfast can cost $70, $65, or $60 depending on where you live for a max download speed of 800 Mbps and a max upload speed of 20 Mbps. The promo period is 12 months and 24 months in different states but the data is unlimited everywhere. There’s also no term contract anywhere.

Xfinity Gigabit (1000/20 Mbps)

The Gigabit plan costs either $75 or $70 depending on the state for max speeds of 1 Gbps down and 20 Mbps up. All states have unlimited data and no term contract with this plan. The length of the promotional period ranges between 12 months and 24 months.

Xfinity Gigabit Extra (1200/35 Mbps)

Gigabit Extra costs $80 across the country for download speeds of up to 1.2 Gbps and upload speeds of up to 35 Mbps. The promotional period lasts 24 months, the data is unlimited, and the plan is contract-free everywhere. The only variable is that the plan comes with WiFi equipment in some states but not in others.

Get Value-Added Xfinity Bundle Deals

Xfinity’s service delivers more value when bundled together. Their customer service can find bundles that cater to your needs at the best prices. Here are the major Xfinity bundle deals and how they vary depending on location.

Xfinity Internet + TV

This bundle deal combines Xfinity Internet Fast with Xfinity Popular TV, which includes 125+ live channels. Prices in different states are $105, $90, and $85. The promotional period lasts for 12 months in some states and 24 months in others. The bundle is contract free in some places but requires a 1-year contract in others.

Xfinity Internet + Home Security

This bundle includes Xfinity Superfast and Xfinity Home for $110, 105, or $100 depending on location. There’s no term contract anywhere but the promotional period can be either 12 months or 24 months. In some states, the bundle has professional monitoring with Xfinity Home while others have self-monitoring.

Xfinity Internet + TV + Phone

This is the most value-added bundle deal regardless of the state. It includes Xfinity Fast with up to 400 Mbps internet speeds, Xfinity Ultimate TV with 185+ live channels, and Xfinity Home Phone with unlimited nationwide calling. The plan only costs $135, $115, or $110 depending on location. Some states have a 1-year term contract and the length of the promotion period varies between 12 and 24 months.

Save With Optional Term Contracts and Data Caps

Xfinity offers optional term contracts of 12 and 24 months that lower the monthly cost of your plan. If you plan on staying in the same house for the foreseeable future, it may be a good idea to consider a term contract.

Xfinity also offers optional data caps for otherwise unlimited plans. Your data is limited.at 1200 GB per month for a lower monthly rate. This is a lot considering an average house uses less than 600 GB of data per month. You can save with a capped plan without ever having to worry about reaching the data limit.

Even if you do run out, you can get 50 GB more for $10. You don’t have to pay any extra amount the first time you run out in 12 months.

The discounts you get with term contracts and a data cap aren’t disclosed. Xfinity customer service can work with you to figure out the most cost-effective and convenient plan for you.

Get Xfinity’s WiFi and Other Services

If you also want a WiFi service, you can lease Xfinity’s router/modem called xFi Gateway for $14 per month. The current model has WiFi 6E, which has higher speed capacity and up to 75% lower latency than typical WiFi 5 routers. You also get exclusive services including the Xfinity app, which brings network management literally to your fingertips, and Advanced Security, which protects all your smart devices.

You can also get xFi Complete for $20 or $25 depending on the state. xFi Complete protects you even when you’re connected to an Xfinity hotspot.

If you have a multi-story home and routers can’t provide proper signal everywhere, you can get an xFi Pod with xFi Complete at no additional cost. xFi Pods are WiFi extenders that increase the range and strength of your existing network by forming a wall-to-wall “mesh” network. Xfinity customer service can help you figure out what additional services you should add to create your perfect Xfinity Internet plan.


Xfinity has a range of plans and bundles with additional options that customize the service to best meet your needs. Xfinity customer service can help you create a plan that suits your unique needs.